One of the key differences between a cloud computing delivery model and a customer-hosted solution is the service provider, not the customer, possesses the customer’s data under a cloud computing delivery model. At the end of such a relationship the customer needs its data returned. Many service providers’ form agreements, however, do not address when and in what format the data will be returned. Given the vital importance of data to a company’s business, a customer should address this issue prior to entering into such an agreement.
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As companies move various functions to a cloud environment, they can increase their confidence by contractually agreeing to data backup and recovery requirements with their cloud providers.