Outsourcing is a business relationship where a company relies on a third party to provide certain administrative, business or technology functions. Take, for example, a paper company that is exceptional at providing paper products. In order to provide those paper products, the company must have computers, printers, networks and other technology resources necessary to conduct businesses. The paper company has two options: (1) It can hire its own information technology team to install and maintain the technology resources; or (2) It can outsource those information technology responsibilities to a firm that specializes in providing information technology services. If the paper company elects the second option, then it has entered into an outsourcing relationship.
In today’s fast-evolving, global business environment, more companies are focusing on their core strengths and are outsourcing administrative, business and technology functions to third parties. We can help you use outsourcing as part of your business strategy. We understand the risks inherent in outsourcing relationships and have extensive experience with the outsourcing process and outsourcing contracts, including services agreements, custom development agreements, SaaS agreements, service level agreements, termination and transition plans, and, where applicable, local country agreements.